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Suggestion for time sensitive or gift orders

To avoid potential customs delays due to VAT or taxes, we recommend you select our "Courier Service" which includes pre-paid VAT.


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Please note that VAT and taxes are the responsibility of the customer. Unfortunately, we do not make refund of taxes and duties.

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+8835 1000-8211-989
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Privacy and Security

Security

Our goal at CosmoStore.org is to make your shopping experience safe, convenient and worry free.

At CosmoStore.org, all your personal information is protected in transit by a Secure Socket Layer (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) from being read by anyone over the Internet.

U.S. Based Customers
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the U.S. Fair Credit Billing Act, your U.S. bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00, and in that case you would not need to pay for any of the unauthorized charges made to your card as a result of shopping at our online store. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Non-U.S. Based Customers
If you are using a bank which is not in the US, you may consult your bank for the position in that country.

 

Privacy

  1. We collect from you personal data, including email addresses, which will be used by us for the purpose of: providing online shopping services; product marketing and promotion; fulfilling your orders for products; order processing and payment clearing; membership registration, future communication and liaison with you; statistics work and purposes relating or incidental thereto ("Our Services"). You can choose not to provide certain information, but you may not be able to make a purchase or fully take advantage of promotions on our website.
  2. Any user ID used in connection with our website will be kept confidential by us. Each individual using our website is also responsible for maintaining the confidentiality of their user ID. However, in the event of any unauthorized use of your user ID or any other information, we request that you immediately notify us. We will do our best to provide assistance and prevent further unauthorized use.
  3. Information will be disclosed to comply with any law, regulation, governmental or law enforcement request.
  4. Your personal data is kept confidential and we do not make email addresses available to third parties other than for our business operation needs. We have certain Third Party Service Providers who perform important business functions on our behalf, such as: processing credit card transactions, fulfilling orders and delivering packages. They have access to personal data needed to carry out their functions, but they may not use it for other purposes.
  5. Our website contains links and/or advertising banners which connect you to third parties' websites. You take your own risk to supply any personal data to those websites if you are asked to do so by them, and we will not be responsible for the actions of those websites.
  6. CosmoStore.org does not sell, rent or disseminate your personal information to other parties.
  7. We make use of Google Analytics to gain insight into our customers' experience on our website and make continuous updates and improvements to the site. Google Analytics does not record any sensitive data that would compromise our customers' security or any information that could be used to identify users in any way. If you have any questions about our Privacy Policy or our use of Google Analytics, please contact us.
  8. If you have supplied any personal data to us, you have the right to request access to and correction of such personal data held by us. Enquiries concerning your personal data held by us, including making of access and corrections, should be addressed to [email protected]
  9. If for any reason you are concerned and would like the personal information held by us to be deleted from our records, contact us. As mentioned above, such personal information may be needed to make a purchase or to take advantage of promotions on our website. We may take reasonable steps to verify your identity before granting access or permitting corrections to and/or deletion of your personal data.
  10. Subject to the above provisions, by using our website, you consent to the collection and use of information by us and the terms of the Privacy Policy. We may change our Privacy Policy from time to time. We will post these changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. By using our website, you also agree to be legally bound to abide by the changes and other provisions contained in this Privacy Policy.
  11. For the subscription and receiving of emails, we do follow the opt in/out policy. If anyone wants to opt out of receiving emails from us, please click the unsubscribe link included in every message.

 

Contact Details

If you have any further questions about the privacy and security of your information, or would like to update or remove your details then please contact us.