Shipping & Delivery
We offer FREE shipping anywhere in the world except if your order contains just fragrance items. (To find out why, read our section on Fragrances below.)
You get the track number for the package within 24 hours after 100% prepayment. All parcels are insured against loss and damage. You can also check the status of Your order via our website at any time.
All parcels are insured against loss and damage.
Approximate delivery times
|Cost||Major cities||Most areas||Remote areas|
|Registered post||FREE||6-10 work. days||10-15 work. days||20-25 work. days|
|Express post||US$15||3-5 work. days||5-7 work. days||7-14 work. days|
|Fragrance-only orders||10% of order up to US$10*||10-15 days||15-20 days||20-25 days|
You can expect to receive your order shipped via registered post within 10-15 days to major cities, 20-25 days for other destinations and 25-30 days for more remote areas. If you have not received your order after 14 business days please contact us.
All orders shipped via registered post are insured for loss or damage. Please note that a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.
Fragrances are considered to be "dangerous goods" so we are required to comply with international airfreight guidelines for shipping. This greatly increases our shipping costs so we must charge a small fee for fragrance-only orders.
* We charge 10% of the total amount of your fragrance-only order, up to US$10.00. To qualify for free shipping simply add a skincare or makeup product to your order.
Express shipping is not available for fragrance orders.
Orders will be delivered anywhere in the world within 7-10 days. Fragrance orders cannot be sent via express post.
The shipping rate varies by destination:
- US$10 for orders shipped to the USA (including Alaska and Hawaii), Canada, Oceania (excluding Australia), New Zealand and China.
- US$15 for orders shipped to Europe, the Middle East, Asia (excluding China), Australia and the rest of the world.
Most delivery delays are due to unavoidable customs checks or because no one is home to sign for the delivery. We will refund the extra charge for orders held in customs, but not for delays due to lack of a signature.
Orders shipped to the following countries can be shipped using a special courier service
|List of Countries with Prepaid VAT Option|
All VAT and taxes are prepaid using this service so you do not need to pay any more once the order is received. This means that there will be fewer customs delays so you'll receive your order faster.
We highly recommend you use this option to send gifts since the recipient will not be burdened with VAT charges and you can confirm delivery through our order tracking page.
You'll also have access to enhanced order tracking, allowing you to see confirmation of your parcel's delivery.
VAT, taxes and duties
We ship to over 200 countries worldwide.
Over 90% of orders are delivered without additional customs charges, especially in USA, Australia and New Zealand.
Unfortunately, we do not refund the cost of customs duties.